Tips for building rapport

Learning how to communicate effectively is an important part of our lives today

Dr Kapil Kakar

Posted On Wednesday, February 17, 2010   

Establishing rapport happens most often in an unconscious way. However, in this progressive world, the role of rapport creation and networking is deliberated and cannot be ignored. To build rapport consciously one needs to be able to relate to the other person and simultaneously assess what words and statements he / she will appreciate and reject.

Right intention

Positive intent creates positive results and this is the underlying principle and dynamism of rapport building. One needs to do away with the assumption of the world being a place of shrewd and selfish people as it instils doubts and fear in one’s mind, thereby reducing the chances of meeting people and building rapport.

Right words

The essence of words for crafting rapport could have never been more. The era of ‘ok’ has gone since the term does not show the emotions of the person who says it. This leaves the other person confused, whether the point was well made and understood or not. Therefore it is worthwhile to use different words which denotes ‘ok’ like “Alright”, “Absolutely”, “I Understand”, “I am sure”, “I understand your concern”, “Thank you”, “Sorry”, or “I can Imagine…” These phrases give more meaning and refinement to the art of communication, which in turn is vital to the process of crafting a rapport.

Soft tone

A perspective, which needs to be communicated, requires clarity of thoughts and well-integrated words rather than loud voice. One needs to ensure that the tone of the voice should be soft and low, as louder tones sound as a source of disturbance and act as a distraction. To craft a rapport, one must develop the aptitude of soft tone communication.

Time

Time is a crucial factor in establishing and enhancing rapport. A good sense of time fortifies the ability of commitment of an individual. People really appreciate those who honour time and do not keep them waiting. Punctuality breeds rapport and delay breeds disconnect in relationships. 



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